Terms and Conditions

TERMS & CONDITIONS

Use of this website indicates acceptance of these terms and conditions and an agreement to follow and abide by them.

DISCLAIMER

Whilst FX Capital has taken reasonable care to ensure that the information contained in this website is accurate, it cannot guarantee the accuracy of the information nor does it make any representations or give any warranties or guarantees regarding the security, compatibility, reliability, completeness or freedom from viruses of the content or information contained herein or that such content or information shall be up to date, uninterrupted or error free.

The information contained in this website does not constitute advice as defined in the Financial Advisory and Intermediary Services Act 2002 (“FAIS”) and it is suggested that the user consults their own financial adviser should they require financial advice. FX Capital does not provide financial advice.

FX Capital, its members, officers and employees shall not be held responsible and hereby disclaim all liability for any loss, damage (whether direct, indirect or consequential) and/or expense of any nature whatsoever, which may be suffered as a result of or which may be attributable directly or indirectly to the use of the website or the reliance upon any information, link or service provided through the website.

GENERAL TERMS AND CONDITIONS

FX Capital is an authorized financial services provider registered with the Financial Services Board (FSP No. 37166).

The content of this website is the property of FX Capital and is protected by copyright laws. Users of the website acquire no rights in the website other than the limited right to use the website in accordance with the terms and conditions.

The user hereby warrants that all the information that they provide to FX Capital is true and correct and is full disclosure of all material facts.

The user hereby authorizes FX Capital to use any of the information that they provide to FX Capital in order for FX Capital to perform the services, required by the user.

Use of this website or the information and services available on the website shall be governed by and construed in all respects in accordance with the laws of South Africa and subject to the exclusive jurisdiction of the South African courts.

FX Capital is an accountable institution in terms of the Financial Intelligence Centre Act 2001 (“FICA”) and is obliged to report any suspicious or unusual transactions that may amount to or facilitate money laundering.

COMPLAINT HANDLING PROCEDURE

  1. Should a client have a complaint against FX Capital, they should lodge such complaint in writing with FX Capital, containing all relevant information and attaching copies of all relevant documentation. Complaints can be emailed to info@forexcapital.co.za, faxed to 0865915446 or posted to PO Box 2231, Clareinch, Cape Town, 7740.
  2. FX Capital shall promptly acknowledge receipt of a complaint to the client and shall furnish the client with the details of the person responsible for dealing with the complaint. FX Capital undertakes to deal with all complaints in a timely and fair manner.
  3. If within 6 weeks of receipt of a complaint, FX Capital has been unable to resolve the complaint to the satisfaction of the client, FX Capital shall notify the client that the complaint may be referred to the Office of the Ombud for Financial Service Providers (the Ombud) if the client wishes to pursue the matter. The client should do so within 6 months of receipt of such notification.
  4. The Ombud’s details are: P.O Box 74571 Lynnwood Ridge 0400, Tel: +27 12 470-9080; Fax: +27 12 348-3447; info@faisombud.co.za and www.faisombud.co.za.

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Contact FX Capital

Durban:  031 5368844
Cape Town:  021 6572153

E-mail: info@forexcapital.co.za